Answers, before
you ask.

Enter your tracking number on the tracking page and you'll see the live route map — origin, waypoints, current position and the remaining leg — updated milestone by milestone until delivery.

Milestones update as your cargo passes each checkpoint: departure, transshipment, customs, arrival and out-for-delivery. The progress bar on your invoice always reflects the latest confirmed position.

Double-check the number on your invoice — it starts with NEEMO followed by digits. If it still fails, contact us with your order number and we'll trace it manually within hours.

Yes — share your email or WhatsApp when booking and we'll ping you at departure, arrival in country, customs clearance and final delivery.

Fixed quotes within hours, not days. Tell us origin, destination, weight and timeline on the quote page and a named coordinator replies with a firm price.

Cargo details (what, how much, how heavy), pickup and delivery addresses, and your preferred timeline. We handle the documents, booking and customs from there.

Yes — duties, inspections and paperwork are filed before your cargo arrives, so goods clear the port the same day the vessel berths instead of sitting for weeks.

Usually a commercial invoice, packing list and ID. Tell us the commodity and route and we'll list exactly what's needed — no surprises at the border.

Open your tracking page and tap View payments. We accept Bitcoin and USDT — send the exact amount, then submit your transaction reference and proof for verification.

No. Your quote is fixed: shipping plus clearance, shown line by line on your invoice. If something changes mid-route, you hear it from a human first.